90% of the issues sorted out directly over the phone
The Fortech phone support, core business of the company, is reliable, safe and fast. The Fortech Help Desk sorts out 90% of the issues remotely: Gilbarco, Wayne, Tokheim technicians ensure a correct diagnosis and prompt troubleshooting over the phone.
An innovative analysis system installed in the point of sale allows the Fortech phone technicians to investigate the station devices hence reducing maintenance costs and down time in the point of sale itself.
In case a physical intervention is required in the point of sale, Fortech makes use of a series of qualified partner companies spread out in the national territory. 90% of the times this won’t be required.